Using canned responses can help you save time and have a previous, well-thought response, to some of your most common questions and comments.
Commands are shortcuts that do specific actions within the chat window:
- /help: shows a help message.
- /helpdesk: creates a helpdesk ticket.
- /helpdesk_search: searches for a helpdesk ticket.
- /history: shows the last 15 visited pages.
- /lead: creates a new lead.
- /leave: leaves the channel.
To access the ticket or lead created from the chat, click on the shortcut link.
Helpdesk tickets created from the chat automatically add the conversation as a description of the ticket. The same goes for the creation of a lead.
Send canned responses