Users who have a valid Odoo Enterprise subscription may always contact our support teams through our support form, no matter the hosting type you chose (Odoo Online, Odoo.sh or on your own server).
Please include in your request:
- your subscription number
- the URL of your database if your database is hosted by Odoo (Odoo Online or Odoo.sh)
Our agents will get back to you as soon as possible.
Odoo Community users don't get access to the support service.
Here are some resources that might help you: