When you already have an email address that customers know from the top of their heads, changing it is the last thing you want to do. Instead, link that address to your project and transform those conversations into structured work. It automatically creates a task in the first stage of a project.
Set up an incoming email server
Configure the email alias in your project
All the recipients of the email (To/Cc/Bcc) are automatically added as followers of the task.
The email can be seen under the name of your project on the dashboard.