• Enable it and understand a few concepts
  • Writing content including placeholder expressions

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We all know writing good emails is vital to get a high response rate, but you do not want to rewrite the same structure every time, do you? That is where email templates come in. Without the need to rewrite the entire email structure every time, you save time to focus on the content. Multiple templates also let you deliver the right message to the right audience, improving their overall experience with the company.

Enable it and understand a few concepts

The Developer mode must be activated. Then, go to Settings ‣ Technical ‣ Templates. A view of the existing templates is shown.

Warning

It is highly recommended not to change the content in existing templates unless the user has prior knowledge about placeholders.

To add a new one, click on Create and choose the type of document this template is used with. In the example below, the template would be sent to job applicants.

Under Email Configuration, fields such as From, To (Emails), To (Partners), require placeholders. If the From field is not set, the default value is the author’s email alias, if configured, or email address.

Under Advanced Settings, if an Outgoing Mail Server is not set, the one with the highest priority is used.

The option Auto Delete permanently deletes the emails after they are sent, saving space in your database.

Writing content including placeholder expressions

Under the tab Dynamic Placeholder Generator, look for the Field you would like to use.

Next, copy the Placeholder Expression and paste it in the Body of the email, under the Content tab, using - essentially - the Code View.

Deactivate the Code View option by simply clicking on it again, and easily design the message. Click on Preview to check how the email looks before sending it.