Integrations and Templates - Odoo 13.0

Using SMS to reach people can be a strategy not just used for advertisement purposes, but also as a reminder of events or issued invoices to your costumers, for example.


First, make sure to have the necessary feature activated. Go to the Email Marketing app ‣ Configuration ‣ Settings and enable Mailing Campaigns.

Now, the menu Campaigns is also available on the SMS Marketing app, allowing you to manage and have an overview of your SMS mailings under campaigns.

This feature is especially useful if you have aggregated campaigns, as you have a global reporting view. In addition to that, you can create stages in your Kanban view to better organize the work being done.

Sending SMSs through the Contacts app

Sending SMSs through the contact’s form is available by default in Odoo. It makes your work easier if you need to send an SMS to a specific contact, for example.
For that, go to the Contacts app, select the contact and click on the SMS icon next to the phone number.

If you would like to send a message to multiple contacts at once, choose the List View, select all the contacts needed, and under Action select Send SMS.

Set up SMS templates

To set up SMS Templates, activate the Developer mode, then go to Technical ‣ SMS Templates.